Frequently Asked Questions
Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at AbiCleanPro.
General Questions
Simply visit the contact us page to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.
No, you are only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you are not charged the full amount quoted.
Absolutely not! We would not want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about a few minutes.
Cleaning supplies are not included by default. This ensures your cleaner uses the products you like and there is not any cross-contamination from house to house.
However, if you don’t have supplies, we can bring them for an additional charge per visit ( move-in/out cleanings). Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand or you tell us to come with ours.
Please get in touch with us right away and we will make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Scheduling Questions
We don’t guarantee same-day bookings. But, depending on the day and time, we can often meet this requirement.
It is completely up to you. If you are not going to be home, make sure you let us know how to access your house by sending the information to us.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the the reason.
You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.